00:39 Wednesday 09 December 2015 JST

Booooo.

I had used my MOOV on the way to the toy store, but noticed it missing when I got back to Kawasaki. It may have fallen off when I took off my shoes after the lesson. I’m optimistic I’ll get it back!

email to MOOV customer support:

I'm so sad!  I wonder if you have a perk like 1-free-replacement-
MOOV-to-those-who-bought-2-MOOVs-during-preorder-a-long-time-ago-
and-lost-one-recently

In my mind, I've designed a kick-ass HEY_MOOV_DONT_MOVE wrapper to
keep my MOOV from moving too far.

It will enclose the MOOV so even if it slips from the rubber
bracelet, it will be snuggly kept inside a little cloth wrapper.

Can I at least get the preorder price again to replace my lost MOOV?

  xoxoxo
   - Rob!

MOOV wins!!!!

Hi Rob,

I am sorry that didn’t work, but we’ve got a solution for you.

We want to get you back to your fitness plan as quickly as
possible and as one of our very earliest backers, a replacement
core is typically $50, however, I am able to offer you a
replacement in the color of your choice at $30 along with free
shipping.

Please let me know if you would like to proceed by filling out
this form and using the reference code (redacted).  Once the
form is filled out, we will send you a payment link via PayPal.
Once that is complete, we will get your new replacement out asap!

I’m looking forward to getting you back up and mooving!

Cheers,
Emma

I am a fitness enthusiast who loves competing in triathlons.
My favorite Moov workout is Speed Endurance.

For more answers, visit our FAQ.